I'm used to hearing complaints in China, particularly by foreigners fresh off the plane, about the speed of Internet connections. But I've recently noticed a number of people in the U.S. complaining about services there as well. It is a reminder to me that not all is entirely "smooth" even back in my homeland.
It also reminds me of when I signed up for Internet service for my apartment in Shanghai a number of years ago. Some Chinese friends encouraged me to seek out cheaper "unofficial" services, but I wanted to do it by the book and went to the local China Telecom branch. A service representative there explained to me that three data speeds were offered. As I considered them, the representative added that there was no reason to chose the fastest / most expensive option. I asked why, and she quietly told me the speed would actually be the same as the middle option.
I pondered life and humanity. Quickly realizing I wasn't going to get anywhere useful with that line of thought, I then weighed the possibility that the woman was correct versus the possibility that she was mistaken--for example, maybe the service quality varied across different regions. I also considered that the difference in price between the middle and most expensive options was at the time roughly around US $1.50 per month.
I decided it was worth giving the fastest option a try. I wish I could say for sure what went through the representative's mind, but based on her facial expressions I feel safe saying it wasn't anything like "Brilliant choice, oh wise one".
When a technician later set up the service at my apartment, he had me connect to a local site which could measure the speed of the connection. It reported a speed consistent with what China Telecom (but not the service representative) had promised. Even in my optimistic state, I looked at the numbers with skepticism. Nonetheless, I heartily thanked the man who had brought me my connection to the world (well, at least with the aid of a VPN).
My later experiences dealing with an Internet connection that often crawled along at speeds much slower than a giant centipede in Hong Kong convinced me the kind service representative had been correct. However, if I had listened to her I may have always wondered if things might be a little better if I had gone with the "faster" option. So maybe it was still money well spent. But then again, you could buy a rather healthy portion of xiaolongbao for a $1.50 in those days.
It also reminds me of when I signed up for Internet service for my apartment in Shanghai a number of years ago. Some Chinese friends encouraged me to seek out cheaper "unofficial" services, but I wanted to do it by the book and went to the local China Telecom branch. A service representative there explained to me that three data speeds were offered. As I considered them, the representative added that there was no reason to chose the fastest / most expensive option. I asked why, and she quietly told me the speed would actually be the same as the middle option.
I pondered life and humanity. Quickly realizing I wasn't going to get anywhere useful with that line of thought, I then weighed the possibility that the woman was correct versus the possibility that she was mistaken--for example, maybe the service quality varied across different regions. I also considered that the difference in price between the middle and most expensive options was at the time roughly around US $1.50 per month.
I decided it was worth giving the fastest option a try. I wish I could say for sure what went through the representative's mind, but based on her facial expressions I feel safe saying it wasn't anything like "Brilliant choice, oh wise one".
When a technician later set up the service at my apartment, he had me connect to a local site which could measure the speed of the connection. It reported a speed consistent with what China Telecom (but not the service representative) had promised. Even in my optimistic state, I looked at the numbers with skepticism. Nonetheless, I heartily thanked the man who had brought me my connection to the world (well, at least with the aid of a VPN).
My later experiences dealing with an Internet connection that often crawled along at speeds much slower than a giant centipede in Hong Kong convinced me the kind service representative had been correct. However, if I had listened to her I may have always wondered if things might be a little better if I had gone with the "faster" option. So maybe it was still money well spent. But then again, you could buy a rather healthy portion of xiaolongbao for a $1.50 in those days.
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